The Involvement of School Administrative Staff in Harnessing Information Technology: A Systematic Literature Review
DOI:
https://doi.org/10.32678/tarbawi.v9i02.9124Keywords:
Performance, Administrative Staff, Information TechnologyAbstract
This research aims to elucidate the challenges confronted by school administrative staff in the execution of their responsibilities and to identify avenues for enhancing their performance through the application of information technology. The chosen research methodology is a Systematic Literature Review (SLR) designed to recognize, evaluate, and interpret prior research findings. Out of 465 articles initially screened, 43 were meticulously reviewed for their relevance to the study's scope, with 18 articles ultimately included in this systematic literature review. The research findings underscore the pivotal role of information technology in providing student services by school administrative staff. Nevertheless, several issues surfaced post-implementation, including increased workloads, challenges related to coordination and communication, adaptations to policies and regulations, the utilization of technology and information systems, and issues concerning service quality and user satisfaction. Resolving these challenges necessitates identifying the staff's needs and competencies, offering suitable training and development opportunities, instituting a performance assessment system, enhancing accessibility and utilization of information technology, and sustaining ongoing monitoring and support.Downloads
References
Adamu, Chado, Ajayi, D., Gimba, & Kuta. (2017). Information and communication technology (ICT) capacity building for staff personnel in post primary school for effective school administration. Nigerian Journal of Teacher Education and Teching, 15(1), 301–316.
Agustina, A. (2017). Kinerja Pegawai Tata Usaha dalam Layanan Pendidikan di MTsN Cot Gue Aceh Besar (Doctoral dissertation, UIN Ar-Raniry).
Ahmad, H. R., Abu-naser, S. S., El Talla, S. A., & AL Shobaki, M. J. (2018). Information technology role in determining communication style prevalent among Al-Azhar University administrative ataff. International Journal of Information Technology and Electrical Engineering, 7(4), 21–43.
Amirudin, A. (2017). Kinerja Pegawai Tata Usaha dengan Mutu Layanan Administrasi di Madrasah. Al-Idarah: Jurnal Kependidikan Islam, 7(1), 126-145. http://dx.doi.org/10.24042/alidarah.v7i1.2254
Arisanti, A., Imanda, A., & Saputra, H. E. (2020). Analisis kualitas kerja pegawai tata usaha sekolah menengah atas negeri 1 bengkulu tengah. Jurnal Professional, 7(1), 57–63. https://doi.org/10.37676/professional.v7i1.1093
Asio, J. M. R. (2021). Spearheading education during the COVID-19 rife: Administrators level of digital competence and schools readiness on distance learning. Journal of Pedagogical Sociology and Psychology, 3(1), 19–26. https://doi.org/10.33902/jpsp.2021364728
Cahyani, E., & Oktafian, D. (2021). Pelatihan pengolahan database dan pengarsipan surat bagi staf tata usaha sekolah menengah pertama Bina Tama. Ngabdimas, 4(01), 29-35.
Chan, Y. (2017). Peranan prosedur kearsipan dalam meningkatkan efisiensi kerja pada bagian tata usaha SMA Dharmawangsa Medan. Jurnal Bisnis Corporate, 3(2), 137–167. https://doi.org/10.46576/jbc.v3i2.76
Elviera, C. D., Irawan, D., & Syafrina, D. N. (2019). Pengembangan tata usaha sekolah berbasis teknologi informasi. Mukadimah: Jurnal Pendidikan, Sejarah, Dan Ilmu-Ilmu Sosial, 3(1), 1–6. https://doi.org/10.30743/mkd.v3i1.676
Ente, R., Rachman, E., & Van Gobel, L. (2022). Kinerja Aparatur Sipil Negara (ASN) pada sub bagian tata usaha bagian umum protokol dan komunikasi pimpinan sekretariat daerah Kabupaten Bone Bolango. Formosa Journal of Applied Sciences, 1(5), 819-834. https://doi.org/10.55927/fjas.v1i5.1603
Febriani, E., Rusdinal, R., & Achyar, N. (2023). Kompetensi Teknis Tenaga Administrasi Sekolah Urusan Persuratan dan Pengarsipan Berbasis Digital di SMA Negeri Kota Payakumbuh. Journal of Educational Administration and Leadership, 3(3), 168-173. https://doi.org/10.24036/jeal.v3i3.396
Gunawan, I., Triwiyanto, T., Kusumaningrum, D. E., Romady, M., Alfarina, M., & Widiana, R. A. (2018). Pemberdayaan tenaga administrasi sekolah menengah pertama kota Batu: Studi deskriptif. Jurnal Administrasi Dan Manajemen Pendidikan, 1(4), 467–471. https://doi.org/10.17977/um027v1i42018p467
Hamdani, M. (2019). Technology acceptance in the use of social networks by teachers and employees of education offices in Ahwaz. TOJET: The Turkish Online Journal of Educational Technology, 18(1), 105–117.
Ibrahim, A. (2018). Factors affecting the adoption of ICT by administrators in the university for development studies tamale: Empirical evidence from the UTAUT model. International Journal of Sustainability Management and Information Technologies, 4(1), 1. https://doi.org/10.11648/j.ijsmit.20180401.11
Ibrahim, A. O., Titilayo, A. A., Suleiman, Y., & Ishola, M. A. (2020). Information and communication technology (ICT) utilization: A veritable tool for academic staff effectiveness in Nigerian Polytechnics. Humanities and Social Sciences: Latvia, 28(2), 101–118. https://doi.org/10.22364/hssl.28.2.07
Kabakus, A. K., Bahcekapili, E., & Ayaz, A. (2023). The effect of digital literacy on technology acceptance: An evaluation on administrative staff in higher education. Journal of Information Science, 1–12. https://doi.org/10.1177/01655515231160028
Kristiawan, M., & Muhaimin, M. (2019). Teachers' obstacles in utilizing information and communication technology. International Journal of Educational Review, 1(2), 56–60. https://doi.org/10.33369/ijer.v1i2.8846
Kurniawan, D. E., & Dzikri, A. (2022). Program pengabdian guru dan tata usaha TK/RA di Batam. Kacanegara Jurnal Pengabdian Pada Masyarakat, 5(1), 31–38. https://doi.org/10.28989/kacanegara.v5i1.1052
Lamptey, J. N. L., Umude, I. M., & Atteh, E. (2020). The role of administrative staff in student relationship management (SRM); A tool for quality teacher education. Asian Journal of Advanced Research and Reports, 13(2), 5–15. https://doi.org/10.9734/ajarr/2020/v13i230303
Lendi, E. S., & Adi, N. (2023). Persepsi guru tentang kompetensi kepribadian tenaga administrasi sekolah di SMK Negeri Kota Payakumbuh. Journal of Practice Learning and Educational Development, 3(2), 214-218. https://doi.org/10.58737/jpled.v3i2.154
Maulana, M. P., Nurlaeli, A., & Suryana, S. (2021). Upaya tenaga administrasi pendidikan dalam meningkatkan mutu layanan administrasi di sekolah. Jurnal Penelitian Tindakan Kelas Dan Pengembangan Pembelajaran, 4(2), 266–274. http://dx.doi.org/10.31604/ptk.v4i2.266-274
Najewan, N., Asrul, A., & Safitri, A. (2021). Kepala sekolah dan kinerja pegawai tata usaha. Jurnal Pendidikan Dan Pengajaran (JPP), 1(1), 8–18. https://doi.org/10.51454/jpp.v1i1.22
Nurfadilah. (2017). Hubungan pemanfaatan teknologi informasi dengan pelayanan administrasi tata usaha di SDIT Asy-Syifa Qolbu Bogor. In Universitas Islam Negeri Syarif Hidayatullah.
Nurussalami, N. (2021). Kompetensi kepala tata usaha dalam meningkatkan kualitas pelayanan administrasi pendidikan. Intelektualita, 9(02). https://jurnal.ar-raniry.ac.id/index.php/intel/article/view/9942
Nurussalami, N. (2022). Pengelolaan tenaga pendidik dan kependidikan dalam peningkatkan mutu pendidikan. Intelektualita, 11(01). Retrieved from https://jurnal.ar-raniry.ac.id/index.php/intel/article/view/14769/0
Nurussalami. (2020). Kompetensi kepala tata usaha dalam meningkatkan kualitas pelayanan administrasi pendidikan. Jurnal Intelektualita: Kajian Pendidikan, Manajemen, Supervisi Kepemimpinan, Psikologi Dan Konseling, 9(2), 113.
Öznacar, B., & Dericioğlu, S. (2017). The role of school administrators in the use of technology. Journal of Mathematics Science and Technology Education, 13(1), 253–268. https://doi.org/10.12973/eurasia.2017
Presiden Republik Indonesia. (2008). Peraturan Menteri Pendidikan Nasional Republik Indonesia tentang Standar Tenaga Administrasi Sekolah/Madrasah No. 24 Tahun 2008.
Puardi, P. (2018). Upaya peningkatan kompetensi staf tata usaha dalam mengelola administrasi kepegawaian melalui pendampingan di Negeri Sungai Beremas. Jurnal Manajemen Pendidikan, 03(01), 193–200. http://dx.doi.org/10.34125/mp.v3i1.336
Pusvitasari, R. (2021). Human resources management in improving the quality of education. AL-Tanzim: Jurnal Manajemen Pendidikan Islam, 5(2), 125–135. https://doi.org/10.33650/al-tanzim.v5i2.2549
Qurtubi, H. A. (2019). Administrasi Pendidikan (Tinjauan Teori & Implementasi). Jakad Media Publishing.
Rahmayu, M. (2015). Rancang bangun sistem informasi nilai ujian siswa SMP Negeri 3 Bumiayu berbasis web. Jurnal khatulistiwa informatika, 3(2). https://doi.org/10.31294/jki.v3i2.1663
Santoso, B., Badarudin, K., & Annur, S. (2021). Pelaksanaan tata kelola administrasi data kesiswaan di Madrasah Tsanawiyah Darul Jannah Muara Burnai II. Studia Manageria, 3(2), 149–160. https://doi.org/10.19109/studiamanageria.v3i2.8359
Sari, I. P. (2018). Implementasi disiplin kerja tata usaha di Madrasah Tsanawiyah Labbaika Samarinda. Tarbiyah Wa Ta’lim: Jurnal Penelitian Pendidikan & Pembelajaran, 5(3), 59–66. https://doi.org/10.21093/twt.v5i3.3202
Setiawan, D. (2019). Pengaruh kinerja tata usaha terhadap kualitas layanan di madrasah Aliyah Matla’ul Anwar Gisting. Skripsi. Lampung: UIN Raden Intan, 14–15.
Sherlywaty, S. (2019). Peran Tata Usaha dalam Administrasi Kurikulum. Manajer Pendidikan: Jurnal Ilmiah Manajemen Pendidikan Program Pascasarjana, 13(3), 351-361. https://doi.org/10.33369/mapen.v13i3.10184
Sulistiyono, J. (2022). Meningkatkan kompetensi tenaga administrasi sekolahmelalui supervisi dan pembimbingan berkelanjutan. Penerbit P4I.
Sumarsono, R. B., Maisyaroh, M., Untari, S., & Chusniyah, T. (2021). Peningkatan Kapasitas Kepala Sekolah, Guru, dan Tenaga Administrasi Sekolah dalam Mengelola Keuangan Berbasis Teknologi Informasi. Abdimas Pedagogi: Jurnal Ilmiah Pengabdian kepada Masyarakat, 4(2), 105-112. http://dx.doi.org/10.17977/um050v4i2p105-112
Syarah, S., Azizah, N., & Mariam, M. (2013). Pengembangan Aplikasi E-Marketing Berbasis Web Pada PT Puma. Jurnal Eksplora Informatika, 2(2), 135-146. Retrieved from https://www.eksplora.stikom-bali.ac.id/index.php/eksplora/article/view/29
Tim Redaksi KBBI. (2000). Kamus besar bahasa Indonesia (3rd ed.). Menteri Pendidikan Nasional Republik Indonesia.
Triana, D. T., Rusdinal, R., Jasrial, J., & Susanti, L. (2021). Pelayanan Tenaga Administrasi Sekolah Urusan Persuratan dan Pengarsipan Berbasisi Teknologi Informasi di SMK se-Kota Payakumbuh. Journal of Educational Administration and Leadership, 2(2), 189-196. https://doi.org/10.24036/jeal.v2i2.155
Wisesa, A. A., & Hariyati, N. (2022). Pengembangan sistem informasi sekolah berbasis website di SD Negeri Asemrowo 2 Surabaya. Inspirasi Manajemen Pendidikan, 10(03), 674–686. http://sdnasemrowoiisurabaya.mysch.id
Wisesa, A. A., & Hariyati, N. (2022). Pengembangan sistem informasi sekolah berbasis website di SD Negeri Asemrowo 2 Surabaya. Inspirasi Manajemen Pendidikan, 10(3), 674-686. Retrieved from https://ejournal.unesa.ac.id/index.php/inspirasi-manajemen-pendidikan/article/view/48946
Yusniar, Y. (2016). Manajemen kinerja staf tata usaha dalam pelayanan administrasi kesiswaan di SMP Negeri 2 Sambas. Jurnal Visi Ilmu Pendidikan, 7(2), 1716–1727. https://doi.org/10.26418/jvip.v7i2.17157
Yusron, A. (2019). Upaya meningkatkan kinerja pegawai tata usaha (TU) dalam pengelolaan arsip melalui kegiatan supervisi manajerial pada madrasah Tsanawiyah Swasta Darul Istiqomah Padangsidimpuan. Jurnal Education and Development, 7(1), 169–171. https://doi.org/10.37081/ed.v7i1.832
Zakhiroh, R. (2013). Pengaruh kinerja tenaga administrasi sekolah terhadap kualitas layanan administrasi non akademik. Didaktika, 19(2), 59–70. Retrieved from http://journal.umg.ac.id/index.php/didaktika/article/view/44
Zaqout, I., Abu-Naser, S. S., Talla, S. A. El, & Al Shobaki, M. J. (2018). Information technology used and it's impact on the participation of administrative staff in decision-making in Palestinian Universities. International Journal of Academic Multidisciplinary Research, 2(8), 7–26.
Zulkarnain, W., & Sumarsono, R. B. (2015). Manajemen perkantoran profesional. Gunung Samudera.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Resky Nuralisa Gunawan, S. Nudia Mastur, Udik Budi Wibowo
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.