Tingkat Kepuasan Layanan Pendidikan Mahasiswa dan Alumni FITK UIN Syarif Hidayatullah Jakarta
DOI:
https://doi.org/10.32678/tarbawi.v5i02.2049
Abstract viewed : 203 times
| 
PDF downloaded : 178 times
Keywords:
Satisfaction, Educational ServicesAbstract
This study aims to determine the satisfaction of students and alumni FITK UIN education services Syarif Hidayatullah Jakarta. This research is a descriptive study with a quantitative approach. The population of this research is the 2014-2017 student class of FITK UIN Syarif Hidayatullah Jakarta. The sampling technique is done by propotionate stratified random sampling. The sample size was 354 students and 273 alumni. Data collection techniques using attitude scale. The data analysis technique is using trend test and percentage of frequency distribution. The results of this study indicate: 1) Educational services for students within the Faculty of Tarbiyah and Teacher Training (FITK) UIN Syarif Hidayatullah Jakarta in general are already good. The results are shown by questionnaire analysis on 46 statements which are mostly included in the category of very satisfied. Then the results of the percentage of student satisfaction with educational services which also has a value of 85.71% or in the category of very satisfied, 2) Educational services according to alumni in the Faculty of Tarbiyah and Teacher Training (FITK) UIN Syarif Hidayatullah Jakarta in general are already good. These results are shown by questionnaire analysis on 46 statements, most of which fall into the category of very satisfied. Then the results of the percentage of alumni satisfaction with education services which also has a value of 85.58% or in the category of very satisfied.
Downloads
References
Barata, A. (2003). Dasar-Dasar Pelayanan Prima. Jakarta: PT. Elex Media Komputindo.
Chaerani, D. M. (2000). Analisis Kinerja Pelayanan Importasi Jalur Hijau pada Kantor Wilayah VI Direktorat Jenderal Bea dan Cukai Semarang. Semarang: Universitas Diponegoro.
Direktorat Jenderal Pendidikan Tinggi. (1990). Rancangan Global Sistem Informasi Nasional Pendidikan Tinggi (Sinas-Dikti).
Endang, F. (2003). Analisis Kualitas Pelayanan Pada Bagian Administrasi Fakultas Ekonomi UNDIP. Tesis. Universitas Diponegoro.
Evans, J. R., & Lindsay, W.M. (2005). Managing for quality and performance excellence. South Western: Cengage Learning.
Irawan, H. (2002). 10 Prinsip Kepuasan Pelanggan. Jakarta: PT. Elex Media Komputindo.
Irwan, D., & Japarianto, E. (2013). Analisa Penngaruh Kualitas Produk Terhadap Loyalitas Melalui Kepuasan Sebagai Variabel Intervening Pada Pelanggan Restoran Por Kee Surabaya. Jurnal Manajemen Pemasaran, 1(2), 1-8.
Jaedun, A. & Ishartiwi. (tt). Survei Tingkat Kepuasan Konsumen Terhadap Kualitas Pelayanan Publik Bidang Pendidikan Di Daerah Istimewa Yogyakarta. Laporan Hasil Penelitian. Yogyakarta: Universitas Negeri Yogyakarta.
Khaerudin, K. (2018). Kontribusi Manajemen Kearsipan Terhadap Kualitas Layanan Tenaga Pendidik di MTsN Kota dan Kabupaten Serang. Tarbawi: Jurnal Keilmuan Manajemen Pendidikan, 4(02), 251-262.
Kotler, P., & Armstrong, G. (2018). Prinsip-Prinsip Pemasaran Edisi 12. Jakarta: Erlangga.
Nilasari, E., & Istiatin, I. (2015). Pengaruh kualitas pelayanan terhadap kepuasan konsumen pada dealer pt. Ramayana motor sukoharjo. Jurnal Paradigma, 13 (01), 1-12.
Maisaroh, S. (2005). Pengaruh Manajemen Mutu Layanan terhadap Kepuasan Peserta Didik di Universitas PGRI Yogyakarta. Laporan Penelitian. Universitas PGRI Yogyakarta.
Pontoh, M. B., & Kawet, L. K., & Tumbuan, W. A. (2014). Kualitas Layanan, Citra Perusahaan Dan Kepercayaan Pengaruhnya Terhadap Kepuasan Nasabah Bank Bri Cabang Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 2(3), 285-297.
Praharsi, Y., Erni, N., & Sinambela, B. J. (2015). Analisa faktor-faktor yang Mempengaruhi Kepuasan Pelanggan terhadap Produk Air Minum (Studi Kasus: Perusahaan CV. OEN Jaya). Jurnal Metris, 16, 35-44.
Rachmawati, R. (2014). Pengaruh Kepuasan Terhadap Loyalitas Pelanggan. Tekno Buga: Jurnal Teknologi Busana dan Boga, 1(1), 66-79
Renata, A. (2013). Pengaruh Kualitas Pelayanan Kinerja Pegawai Administrasi Akademik Terhadap Kepuasan Mahasiswa Fakultas Ekonomika Dan Bisnis Universitas Diponegoro. Skripsi. Universitas Diponegoro.
Tjiptono, F. (2014). Manajemen Jasa. Yogyakarta: Penerbit Andi.
Wijanarka, Y., Suryoko, S., & Widiartanto, W. (2015). Pengaruh Emotional branding dan Experiential marketing Terhadap Loyalitas Merek Eiger Adventure Melalui Brand trust dan Kepuasan Pelanggan Sebagai Variabel Intervening (Studi Kasus Pada Eiger Adventure Store Semarang). Jurnal Ilmu Administrasi Bisnis, 4(2), 1-14
Zeithamal, V. A., & Jo, B. M. (2000). Services Marketing. Irwin. Mc. Graw-Hill.
.jpg)
