Quality Improvement in Increasing Public Trust Using the Failure Mode and Effect Analysis (FMEA) Method
DOI:
https://doi.org/10.32678/tarbawi.v9i01.7982
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Keywords:
Improvement, Failure Mode and Effect Analysis, public trustAbstract
This article discusses quality improvement in increasing public trust in MI Ihyauddiniyah. This study used a qualitative case study approach, with the research subjects consisting of the school principal and several deputy heads. Data collection techniques using interviews, documentation, and observation. Data analysis techniques using data reduction, data presentation, and concluding. This research focuses on describing quality improvement in increasing public trust using the Failure Mode and Effect Analysis (FMEA) method of researchers at MI Ihyauddiniyah. The research data was obtained through interviews and observation, and documentation. In the next stage, the researcher checked the validity of the data, which was carried out by extending participation, persistence in observation, triangulation, and questionnaires to parents of students. To get more accurate and accountable results, the researchers interviewed the deputy head of student affairs, deputy head of infrastructure, and teachers at MI Ihyauddiniyah. The results showed that quality improvement using the FMEA method increased public trust. The FMEA measurement process is focused on three main things, which are the main components in the management process of educational institutions. The three components are a quality assurance system for teaching staff, a quality assurance system for learning facilities and infrastructure, and increasing support from the community, through this process.
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References
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Purworini, D. (2014). Model Informasi Publik Di Era Media Sosial : Kajian Grounded Teori Di Pemda Sukoharjo. KomuniTi, 6(1), 3–14. https://publikasiilmiah.ums.ac.id/xmlui/handle/11617/4494
Sa’diyah, H. (2022). Manajemen mutu pendidikan dalam meningkatkan sumber daya manusia. Bidayatuna, 1(2), 183–204.
Salamah, H. N., Amirudin, A., & Sitika, A. J. (2022). Strategi peningkatan mutu pendidikan islam di madrasah ibtidaiyah melalui undang-undang nomor 20 tahun 2003 tentang sistem pendidikan nasional. JPG: Jurnal Pendidikan Guru, 3(2), 94. https://doi.org/10.32832/jpg.v3i2.7043
Sasmito, A. P., Kustono, D., Purnomo, & Elmunsyah, H. (2020). Conceptual model for improving quality of teacher in indonesian vocational school. International Journal of Evaluation and Research in Education, 9(1), 39–44. https://doi.org/10.11591/ijere.v9i1.20390
Soim, S., Haryanti, N., & Nurohmah, N. (2022). The Private College Public Relations Management: A Case Study. Tarbawi: Jurnal Keilmuan Manajemen Pendidikan, 8(01), 25-36. https://doi.org/10.32678/tarbawi.v8i01.5926
Stracke, C. M. (2019). Quality frameworks and learning design for open education. International Review of Research in Open and Distance Learning, 20(2), 180–203. https://doi.org/10.19173/irrodl.v20i2.4213
Wicaksono, A., & Yuamita, F. (2022). Pengendalian kualitas produksi sarden mengunakan metode failure mode and effect analysis (FMEA) dan Fault Tree Analysis (FTA) untuk meminimalkan cacat kaleng Di PT XYZ. Jurnal Teknologi Dan Manajemen Industri Terapan, 1(3), 145–154. https://doi.org/10.55826/tmit.v1iiii.44
Yanuarti, E. (2017). Pemikiran Pendidikan Ki. Hajar Dewantara dan Relevansinya dengan Kurikulum 13. Jurnal Penelitian, 11(2), 237–266
Angkotasan, S., & Watianan, S. (2021). Faktor-faktor yang mempengaruhi peningkatan mutu pendidikan di kampus STIA Alazka Ambon. Komunitas: Jurnal Ilmu Sosiologi, 4(2), 42–50. https://doi.org/10.30598/komunitasvol4issue2page42-50
Aprillia, E., Nurhayati, C., & Pandiangan, A. P. B. (2023). Perubahan kurikulum pada proses pembelajaran. Jurnal Ilmu Pendidikan dan Sosial, 1(4), 402-407. http://www.putrapublisher.org/ojs/index.php/jipsi/article/view/78
Benu, Y. K., Oedjoe, M. R., & K, B. (2019). Optimalisasi pemanfaatan sarana prasarana dalam meningkatkan mutu pendidikan di yayasan pendidikan gloria flobamora. Pembelajar: Jurnal Ilmu Pendidikan, Keguruan, Dan Pembelajaran, 3(2), 102–110.
Cahyo, A. N. (2017). Manajemen Sumber Daya Manusia (SDM) pendidikan dalam meningkatkan daya saing SDIT Ar-Rahmah Pacitan. Muslim Heritage, 1(2), 263–286. https://doi.org/10.21154/muslimheritage.v1i2.600
Endroyo, B. (2006). Bambang Endroyo Jurusan Teknik Sipil , Fakultas Teknik Universitas Negeri Semarang (UNNES ). III(1), 8–15.
Faiz, & Rahwiniyanto, D. (2019). Humas dalam perspektif ontologis: tinjauan fungsional manajemen humas. Al-Tanzim: Jurnal Manajemen Pendidikan Islam, 3(2), 109–120. https://doi.org/10.33650/al-tanzim.v3i2.651
Harmonis, M., Wibowo, A., Maliya, S., & Sumarhum, F. (2021). The behavior of customers choice in educational institutions. At-Tarbiyat :Jurnal Pendidikan Islam, 4(3), 318–394. https://doi.org/10.37758/jat.v2i3.331
Hasan, M., Arwandi, T., Nursita, L., & Kamal, S. I. M. (2022). The quality of education based on local wisdom: the principal of madrasah review. Al-tanzim: Jurnal Manajemen Pendidikan Islam, 6(1), 617–628. https://doi.org/10.33650/al-tanzim.v6i2.3484
Julaeha, S., Muslimin, E., Hadiana, E., & Zaqiah, Q. Y. (2021). Manajemen Inovasi Kurikulum: Karakteristik dan Prosedur Pengembangan Beberapa Inovasi Kurikulum. Muntazam: Journal of Islamic Education Management, 2(01), 1-26. https://doi.org/10.1212/mj.v2i01.5338
Kurniawan, S. (2017). Pengembangan manajemen mutu pendidikan islam di madrasah. Al-Tanzim: Jurnal Manajemen Pendidikan Islam, 1(2), 25–36. https://doi.org/10.33650/al-tanzim.v1i2.111
Liu, Q. (2020). The impact of quality assurance policies on curriculum post secondary development educationin ontario. Canadian Journal of Higher Education, 50(1), 53–67. https://doi.org/10.7202/1069651ar
Madani, R. A. (2019). Analysis of educational quality, a goal of education for all policy. Higher Education Studies, 9(1), 100. https://doi.org/10.5539/hes.v9n1p100
Marpaung, R. B., & Sazali, H. (2022). Use of public relations tools on social media youtube by high school madrasah in indonesia to attract new prospective students' interest in 2022. Tarbawi: Jurnal Keilmuan Manajemen Pendidikan, 8(02), 162-173. https://doi.org/10.32678/tarbawi.v8i02.6854
Maulana, I., Supardi, S., Juhji, J., & Septiana, T. I. (2022). The image of Islamic boarding schools: An effort to improve through the implementation of public relations. Adaara: Jurnal Manajemen Pendidikan Islam, 12(1), 13-20. https://doi.org/10.30863/ajmpi.v12i1.2394
Mu’minin, A. M. (2018). Pengaruh brand image dan perceived quality terhadap niat mendaftar ulang (repurchase intention) siswa SMA Al Ma’soem ke Amik Al Ma’soem. Jurnal MAPS (Manajemen Dan Perbankan Syariah), 1(1), 1–22. https://doi.org/10.32483/maps.v1i1.17
Muharam, F., Alifahmi, H., & Diana, R. (2022). Cyber public relations melalui instagram KT&G Sangsang Univ. Indonesia. Akrab Juara: Jurnal Ilmu-ilmu Sosial, 7(2), 283-305. https://doi.org/10.58487/akrabjuara.v7i2.1851
Munif, M., & Baharun, H. (2018). Perguruan tinggi berbasis pesantren: menggagas interkoneksi agama dan sains. Jurnal Penelitian, 12(1), 137–160. https://doi.org/10.21043/jp.v12i1.4928
Muslimin, T. A., & Kartiko, A. (2021). Pengaruh sarana dan prasarana terhadap mutu pendidikan di madrasah bertaraf internasional Nurul Ummah Pacet Mojokerto. Munaddhomah: Jurnal Manajemen Pendidikan Islam, 1(2), 75–87. https://doi.org/10.31538/munaddhomah.v1i2.30
Nasser, A. A., Arifudin, O., Barlian, U. C., & Sauri, S. (2021). Sistem penerimaan siswa baru berbasis web dalam meningkatkan mutu siswa di era pandem. Biormatika : Jurnal Ilmiah Fakultas Keguruan Dan Ilmu Pendidikan, 7(1), 100–109. https://ejournal.unsub.ac.id/index.php/FKIP/article/view/965
Nurdiansyah, N. M., & Hudriyah, H. (2021). Policy and implementation of education management based on madrasah. Al-Tanzim: Jurnal Manajemen Pendidikan Islam, 5(1), 14–27. https://doi.org/10.33650/al-tanzim.v5i1.1416
Purworini, D. (2014). Model Informasi Publik Di Era Media Sosial : Kajian Grounded Teori Di Pemda Sukoharjo. KomuniTi, 6(1), 3–14. https://publikasiilmiah.ums.ac.id/xmlui/handle/11617/4494
Sa’diyah, H. (2022). Manajemen mutu pendidikan dalam meningkatkan sumber daya manusia. Bidayatuna, 1(2), 183–204.
Salamah, H. N., Amirudin, A., & Sitika, A. J. (2022). Strategi peningkatan mutu pendidikan islam di madrasah ibtidaiyah melalui undang-undang nomor 20 tahun 2003 tentang sistem pendidikan nasional. JPG: Jurnal Pendidikan Guru, 3(2), 94. https://doi.org/10.32832/jpg.v3i2.7043
Sasmito, A. P., Kustono, D., Purnomo, & Elmunsyah, H. (2020). Conceptual model for improving quality of teacher in indonesian vocational school. International Journal of Evaluation and Research in Education, 9(1), 39–44. https://doi.org/10.11591/ijere.v9i1.20390
Soim, S., Haryanti, N., & Nurohmah, N. (2022). The Private College Public Relations Management: A Case Study. Tarbawi: Jurnal Keilmuan Manajemen Pendidikan, 8(01), 25-36. https://doi.org/10.32678/tarbawi.v8i01.5926
Stracke, C. M. (2019). Quality frameworks and learning design for open education. International Review of Research in Open and Distance Learning, 20(2), 180–203. https://doi.org/10.19173/irrodl.v20i2.4213
Wicaksono, A., & Yuamita, F. (2022). Pengendalian kualitas produksi sarden mengunakan metode failure mode and effect analysis (FMEA) dan Fault Tree Analysis (FTA) untuk meminimalkan cacat kaleng Di PT XYZ. Jurnal Teknologi Dan Manajemen Industri Terapan, 1(3), 145–154. https://doi.org/10.55826/tmit.v1iiii.44
Yanuarti, E. (2017). Pemikiran Pendidikan Ki. Hajar Dewantara dan Relevansinya dengan Kurikulum 13. Jurnal Penelitian, 11(2), 237–266
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Published
2023-05-15
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Baharun, H., & Hasanah, R. . (2023). Quality Improvement in Increasing Public Trust Using the Failure Mode and Effect Analysis (FMEA) Method. Tarbawi: Jurnal Keilmuan Manajemen Pendidikan, 9(01), 59–68. https://doi.org/10.32678/tarbawi.v9i01.7982
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