Digitalizing Sambang: The Role of Leadership in Enhancing Service Quality in Islamic Educational Institutions
DOI:
https://doi.org/10.32678/tarbawi.v12i01.12114
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Keywords:
Service Quality, Digitalization of Sambang, Reservation PlatformAbstract
This study aims to analyze the role of digital reservation platforms in improving the quality of Sambang services at pesantren. The research background is based on the challenges of conventional services, which still face long queues, limited information, and manual administrative burdens, all of which are prone to causing dissatisfaction among guardians. Using a descriptive qualitative approach, data were obtained through interviews, observations, and documentation. The results indicate that digital reservation platforms play a crucial role in enhancing service quality across four key aspects. First, visitation management efficiency increases with reduced waiting times and automatic notifications. Second, service transparency is achieved through real-time visibility into schedules and reservation statuses, which guardians can monitor. Third, administrative effectiveness is achieved through automated data recording, reduced information duplication, and accountability for reports. Fourth, user satisfaction increases due to flexible access, streamlined processes, and fewer complaints. These findings confirm that the digitalization of visitation not only enhances the technical aspects of service but also reinforces the principles of accountability, openness, and satisfaction as key indicators of service quality.
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