Complaints Policy

Ibtida’i: Jurnal Kependidikan Dasar is committed to maintaining the highest editorial standards and ensuring transparency and fairness in all aspects of the publication process. We welcome complaints as opportunities to improve and hold ourselves accountable.

Scope of Complaints

Complaints may include (but are not limited to):

  • Allegations of plagiarism or research misconduct

  • Ethical concerns related to a published article

  • Editorial or peer-review process irregularities

  • Inaccurate or misleading information

  • Author attribution disputes

  • Technical errors in the publication

Time Frame for Complaints

Complaints regarding any published content will only be accepted within 12 months from the first publication date of the article in question.

How to Submit a Complaint

Authors, readers, or other stakeholders who wish to lodge a complaint must submit the following information via email to the editorial office:

  • Full name and contact information

  • Title and DOI (if available) of the article in question

  • A detailed explanation of the nature of the complaint

  • Any supporting evidence or documentation

Please send complaints to:
📧 ibtidai@uinbanten.ac.id

Handling of Complaints

  • All complaints will be acknowledged within 7 working days.

  • The editorial team will conduct a fair and confidential investigation of the complaint.

  • If necessary, the matter will be referred to the Editorial Board or appropriate academic committee.

  • A response or resolution will be provided within 30 working days.

  • If the complaint is upheld, corrective actions may include publication of an erratum, retraction, or editorial note.